Terms

On behalf of Preston Circus Dental Practice, we would like to welcome you as a patient.  We look forward to looking after your dental needs. Please read through our standard terms and conditions.

NHS Treatments and Charges

The NHS provides all the treatments necessary to maintain your oral health. Current NHS treatment charges are displayed in reception. Some NHS patients are entitled to either partial or full exemption from charges. If you think you may qualify, please ask. If you are in receipt of benefits that provide exemption from charges you will be asked to provide proof at all appointments.

Opening Hours

Our normal hours of practice are:

Monday to Friday: 08:30 – 13:00 — 14:00 – 17:00
Saturday: 09:00 – 13:00
Sunday: Closed

Appointments

If you require an appointment, please either request one through our online form or telephone the Practice and our friendly receptionist will take your details and provide you with an appointment. Please note that we cannot always guarantee the exact date and time you request through our online form. Online appointment requests are tentative pending confirmation from one of our members of staff.

We always endeavour to keep your appointment with the practice. Patients are asked to attend the practice promptly when attending an appointment.

Cancelling an Appointment

If you wish to cancel an appointment, we require at least 24 hours notice of your intention to cancel. If you are an NHS patient and cancel with less than 24 hours notice, or you fail to attend an appointment, we may no longer be able to offer you treatment under the NHS. If you are a private patient, you may be charged for any appointments that you cancel with less than 24 hours notice or do not attend. Please also remember that hygiene appointments are a private appointment so if you do not attend a hygiene appointment, you will be charged at the current rate.

Emergency Treatments

For emergencies during opening hours please contact the practice as soon as possible.

For emergencies out of hours please call:

Dental Helpline:                              0300 1000 899
Emergency Dental Service:          0300 024 25 48

Disabled Access

There are steps into our practice, but once inside the practice, if necessary, patients can be seen on our ground floor so that they do not have to deal with any further stairs.

Our team will also provide help to those who have impaired vision or hearing or require any other assistance. If you require help please ask a member of our team.

Complaints

We aim to make your experience at the practice as good as possible. However, should you have any complaints, please contact the Practice Manager who will be able to deal with your complaint and talk you through our procedure.

Zero Tolerance

Preston Circus Dental Practice operates a zero tolerance policy. Any patient who is verbally or physically violent or abusive to our staff, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authority.

Safety and Sterilisation

For complete hygiene, instruments are sterilised by autoclave as they are in hospitals. Single-use needles and disposable instruments are supplied in ready sterilised and sealed packs. Cups, hand towels and gloves are disposed of after each use. Gloves, masks and glasses are worn during treatment.

Patient Confidentiality

Your Information:
The practice follows agreed procedures to keep your information secure and private. For more information, please see our Privacy Notice. You can ask reception for a copy or request a copy to be sent to you by post or email.

In light of government's announcement on Monday January 04, 2021 , we want to reassure you that Preston Circus Dental Practice will remain open during this current national lockdown.  We will continue to provide dental and oral health care to all of our existing and new patients.

We have all the necessary Personal Protective Equipment (PPE) and social distancing measures to keep our patients and staff safe, whilst also following the highest infection control standards. We have numerous Covid-19 screening protocols in place, including online patient portal for pre-appointment assessments, wearing a mask at all times, hand sanitising stations, protective Perspex screen at reception, infrared temperature checks upon entry to the practice with all staff wearing enhanced hospital grade PPE.

We believe oral health care is essential and vital for general health, therefore we recommend that you continue to attend your scheduled appointments, book in your routine dental examinations/hygiene appointments and continue to use our services as normal through this lockdown.

We will continue to follow advice from our government bodies and will update you should there be any changes. Whether you’re working from home, being an excellent home teacher(!) or just trying to get through this 3rd, and hopefully our last national lockdown…we look forward to seeing you soon!

Keep well and stay safe,

Preston Circus Dental Practice