On behalf of Preston Circus Dental Practice, we would like to welcome you as a patient.
We look forward to looking after your dental needs.
Please read through our standard terms and conditions.
NHS Treatments and Charges
The NHS provides all the treatments necessary to maintain your oral health. Current NHS treatment charges are displayed in reception. Some NHS patients are entitled to either partial or full exemption from charges. If you think you may qualify, please ask. If you are in receipt of benefits that provide exemption from charges you will be asked to provide proof at all appointments.
Opening Hours
Our normal hours of practice are:
Monday to Friday: 08:30 – 13:00 — 14:00 – 17:00
Saturday: 09:00 – 13:00
Sunday: Closed
Appointments
If you require an appointment, please either request one through our online form or telephone the Practice and our friendly receptionist will take your details and provide you with an appointment. Please note that we cannot always guarantee the exact date and time you request through our online form. Online appointment requests are tentative pending confirmation from one of our members of staff.
We always endeavour to keep your appointment with the practice. Patients are asked to attend the practice promptly when attending an appointment.
Cancelling an Appointment
If you wish to cancel an appointment, we require at least 24 hours notice of your intention to cancel. If you are an NHS patient and cancel with less than 24 hours notice, or you fail to attend an appointment, we may no longer be able to offer you treatment under the NHS. If you are a private patient, you may be charged for any appointments that you cancel with less than 24 hours notice or do not attend. Please also remember that hygiene appointments are a private appointment so if you do not attend a hygiene appointment, you will be charged at the current rate.
Emergency Treatments
For emergencies during opening hours please contact the practice as soon as possible.
For emergencies out of hours please call:
Dental Helpline: 0300 1000 899
Emergency Dental Service: 0300 024 25 48
Disabled Access
There are steps into our practice, but once inside the practice, if necessary, patients can be seen on our ground floor so that they do not have to deal with any further stairs.
Our team will also provide help to those who have impaired vision or hearing or require any other assistance. If you require help please ask a member of our team.
Complaints
Patient Complaints Procedure
At Preston Circus Dental Practice, we are committed to providing high-quality care and ensuring our patients are satisfied with the service they receive. We aim to meet your expectations at all times and handle any concerns or complaints in a prompt, courteous, and effective manner.
We take all complaints seriously. Each concern is investigated thoroughly, fairly, and with strict respect for patient confidentiality. We also use feedback from complaints to continually improve our services. Please be assured that raising a complaint will never affect the care or treatment you receive from us.
If you are not fully satisfied with any aspect of your care or experience, we encourage you to inform us as soon as possible so we can address the issue quickly.
If you feel unable to raise your concern directly with a member of the team, you may contact our Complaints Manager, Artin Valinejad, who will be your dedicated point of contact throughout the process.
If a verbal complaint cannot be resolved within 24 hours, or if you submit your complaint in writing, Artin will acknowledge your complaint in writing within 3 working days. We aim to provide a full written response as soon as possible following a thorough investigation.
If the Complaints Manager is unavailable, a member of our team will record the details of your complaint and arrange for follow-up at the earliest opportunity. All complaints are documented carefully and stored securely, with access limited only to those directly involved in the investigation.
Should the investigation take longer than expected, we will keep you informed of the reasons for the delay, the progress being made, and when you can expect a response.
Once the investigation is complete, we will write to you with our findings and may invite you to discuss the outcome in person. Where appropriate, we will offer practical solutions, which may include corrective treatment, a refund, referral for specialist care, or other actions to resolve your concerns.
We regularly review complaints to identify learning opportunities and improve our patient experience. Your feedback whether a comment, suggestion, or complaint is always welcome and valued.
If you are not satisfied with our response, you may choose to escalate your complaint. Please see the contacts below for further assistance.
Contacts
For private dental treatment, you can contact the
Dental Complaints Service
within 12 months of the treatment (or from when you became aware of the issue):
- Phone: 020 8253 0800
- Website: www.dentalcomplaints.org.uk
If you remain dissatisfied, you may contact the
Parliamentary and Health Service Ombudsman
- Phone: 0345 015 4033
- Website: www.ombudsman.org.uk
You can also contact the
General Dental Council, which regulates dental professionals:
- Website: www.gdc-uk.org
- Email: information@gdc-uk.org
- Phone: 020 7167 6000
Zero Tolerance
Preston Circus Dental Practice operates a zero tolerance policy. Any patient who is verbally or physically violent or abusive to our staff, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authority.
Safety and Sterilisation
For complete hygiene, instruments are sterilised by autoclave as they are in hospitals. Single-use needles and disposable instruments are supplied in ready sterilised and sealed packs. Cups, hand towels and gloves are disposed of after each use. Gloves, masks and glasses are worn during treatment.
Patient Confidentiality
Your Information:
The practice follows agreed procedures to keep your information secure and private. For more information, please see our Privacy Notice. You can ask reception for a copy or request a copy to be sent to you by post or email.